Cake by Post and Mail Order Cake Terms and Conditions

1. Payment

Payment must be made in advance before any goods are prepared or despatched.

2. Delivery Options

2.1 Next Day Service (picture cakes only)
2.1.1 Orders received by noon on working days will be processed the same day. Orders received after noon and on non-working days will be processed the following working day. If you choose the standard service your cake will be sent within 2 working days.
2.1.2 Your cake will be guaranteed to arrive by noon or 5.30 p.m. the following working day, depending on your chosen delivery option. If nobody is available to accept delivery a card will be left with details of how to arrange redelivery, or collection from the local depot.
2.1.3 Delivery is available on Monday to Friday only. Cakes sent on a Friday to a residential address may arrive on Saturday, but are not guaranteed to arrive until Monday.
2.2 All other cakes are made to order and you may choose delivery as follows:

2.2.1 Standard 7 Days - we aim to deliver your cake on your chosen date (Tuesday to Friday only). You must give us at least 7 working days notice.
2.2.2 Express 4 days (surcharge payable) - we aim to deliver your cake on your chosen date (Tuesday to Friday only), with 4 to 6 working days notice.
2.2.3 Delivery will be at any time up to 5.30 pm (unless otherwise agreed) and a signature is required on receipt. If nobody is available to accept delivery the carrier will leave a card with details of how to arrange redelivery, or collection from the recipient’s local depot.
2.2.4 We use a reliable, guaranteed, 24 hour delivery service to ensure your cake arrives on time. For this reason, delivery on a Monday is not possible. Once your cake is in the hands of the carrier we have no control over the delivery process, so we recommend you choose a delivery date at least one day early to avoid disappointment.
2.2.5 Please let us know if you require delivery before a specific time, or on a Saturday. This may be possible, but a surcharge will be payable.

2.3 Working days are Monday to Friday excluding Public Holidays in England.
2.4 You may choose a specific delivery date when placing your order and we will do our best to arrange delivery for that day. If you do not specify a date we will arrange delivery within the timeframes detailed above.

3. Delivery Process

3.1 We will be able to track the progress of your delivery. Please contact us immediately if your cake does not arrive within the timeframes described above. We can only contact the carriers between 9.00 a.m. and 5.30 p.m. Monday to Friday excluding Public Holidays. We will do everything possible to ensure your cake arrives on time, but cannot accept liability for any late deliveries.
3.2 If delivery is attempted and the carrier is unable to leave the cake (for example because nobody is available to take receipt) then the responsibility is with the customer to arrange redelivery or collection and we cannot accept any liability for late delivery, loss or damage.
3.3 In the unlikely event that your cake is lost during transit, you must notify us within 48 hours of expected delivery. Compensation may be available, up to a maximum of the price paid by the customer, if the cake cannot be traced and is confirmed as lost by the carriers.
3.4 Your cake will be very carefully packaged so that it arrives in perfect condition. In the unlikely event that the cake appears to have been damaged during transit, you must notify us within 24 hours of receipt. Any replacement products, refunds or compensation will be considered, and may be granted at our discretion and only in the event that the cake is damaged beyond reasonable use. We will require evidence of any damage, which must be received by us within 7 days of the original delivery. This evidence may be in the form of photographs, or by returning the goods to us and must include the original packaging.

4. Cancelling an Order

For non-personalised or non-food items you have the right to cancel your order for any reason within 7 days of placing your order. However, as our cakes and other food products are made to order and personalised to your specifications, orders cannot be cancelled once the cake has been made. However, should you wish to change or cancel your order at any time please contact us immediately and we will do our best to meet your needs.

5. Corporate Orders

If you are placing an order through a company we may agree to credit terms, subject to receipt of your Purchase Order. A 50% deposit will be payable on acceptance of your order. Full payment must be made within 30 days of invoice date with no exceptions. Please contact us to make arrangements.

6. General Terms

6.1. Need A Cake or any of its partners shall not be liable for any consequential loss of the customer whether this arises from a breach of contract or any other way.
6.2 Need A Cake total liability for any claim howsoever arising shall not exceed the price paid by the customer for the goods supplied by Need A Cake or any of its partners to the customer.
6.3 Please note pictures are for general illustration only and the product may vary from that shown.
6.4 Your statuary rights are not affected by any statement contained in this document or our website
6.5 English law applies to all transactions

7. Acceptance

By placing an order with Need A Cake, either through our website, over the telephone, or by any other medium you are agreeing to these terms.